Silver jewelry is timeless and elegant, but it requires proper care to maintain its luster and shine. Follow these instructions to keep your silver pieces looking their best:

• Regular Cleaning: Gently polish your silver jewelry with a soft cloth regularly to remove tarnish and restore its shine. Use a specialized silver polishing cloth for the best results.
• Proper Storage: Store your silver jewelry in a cool, dry place. Use anti-tarnish pouches or cloths to wrap each piece individually, preventing scratches and minimizing exposure to air.
• Wear with Care: Put on your silver jewelry after applying makeup, hairspray, and lotions to reduce exposure to potentially harmful chemicals. Remove your jewelry before swimming, bathing, or engaging in activities that may cause excessive sweating.
• Professional Cleaning: For deep cleaning, consider having your silver jewelry professionally cleaned. A jeweler can safely remove grime and tarnish that is difficult to clean at home. Contact us and we can provide you with a quote.
• Use Mild Soap and Water: For a gentle cleaning at home, mix a few drops of mild dish soap with warm water. Soak your jewelry for a few minutes, then use a soft brush to clean hard-to-reach areas. Rinse thoroughly and dry with a soft cloth.

By following these care tips, you can preserve the beauty and longevity of your silver jewelry for years to come. Treat each piece with care, and it will continue to dazzle and delight.

We take pride in the quality of our silver jewelry. However, if you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

1. Eligibility for Return:

• Items must be returned within 30 days of the purchase date.
• The jewelry must be in its original, unused condition, with all tags and packaging intact.
• Custom or personalized items are not eligible for return unless they arrive damaged or defective.

2. Return Process:

• Contact our customer service team via our Contact Us page to initiate a return.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will respond within 24hours with detailed instructions on how to proceed.

3. Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Use a trackable shipping method to ensure that the item arrives safely. We are not responsible for lost or damaged returns.

4. Refunds:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days.
• Original shipping charges are non-refundable

5. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please use the form under our Contact Us page.

6. Damaged or Defective Items:

• If your item arrives damaged or defective, please contact our customer service team immediately.
• Provide photos of the damaged or defective item, and we will arrange for a replacement or refund at no additional cost to you.

We are committed to ensuring that you are completely satisfied with your purchase. If you have any questions or concerns about our return policy, please do not hesitate to contact us by using the form in our Contact Us page. Thank you for choosing our silver jewelry!

We aim to provide a seamless and enjoyable shopping experience. Below, you will find our comprehensive shipping policy designed to ensure that your beautiful silver jewelry reaches you safely and promptly.

1. Processing Time
All orders are processed within 1-2 business days. Orders are shipped or delivered on weekdays and weekends, except holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.

3. International Shipping
We offer international shipping to a select number of countries. Shipping charges for your order will be calculated and displayed at checkout. Please note that delivery times for international shipments may vary depending on the destination.

4. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number.

5. Customs, Duties, and Taxes
CIAL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages
CIAL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

7. Returns and Refunds
Please refer to our Return Policy for detailed information on returning your item(s) and receiving a refund.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team via the Contact Us page.

Thank you for choosing CIAL! We appreciate your business and look forward to making you feel special again!

1. What materials are your jewelry pieces made from?

Our jewelry pieces are crafted from high quality 925 silver. 

2. What is your return policy?

We offer a 30-day return policy for most of our items. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund or exchange, provided the item is in its original condition.

3. Do you offer customization or personalized jewelry?

Yes, we offer customization and personalized jewelry services. You can choose from a range of options including engraving, selecting specific gemstones, and custom design work. Please contact our customer service team for more details and to discuss your unique requirements. Custom orders typically take 2-4 weeks. 

4. How should I care for my jewelry?

To ensure the longevity and beauty of your jewelry, we recommend storing it in a dry place, avoiding exposure to harsh chemicals, and cleaning it regularly with a soft cloth.

5. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Detailed information about payment methods is available during the checkout process.

6. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Standard shipping within the United States typically takes 5-7 business days, while expedited options are available for quicker delivery. International shipping times may vary. Please refer to our shipping policy for more details.

7. Can I track my order?

Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

8. What should I do if my jewelry needs repair?

If your jewelry requires repair, please contact us for assistance. We offer repair services for a variety of issues and will provide you with instructions on how to send your jewelry to us for evaluation and repair.

We hope these FAQs help answer your questions. If you need further assistance, please don't hesitate to contact us.